Location at Customer site Purpose: To manage, maintain and grow the Company business at local level Direct Reports: Technical specialist Two supervisors Office Administrator Dimensions of position: Budgetary responsibility circa £12 million 4 direct reports Based on Customer Site, ArcelorMittal Temirtau Key Result Areas: 1) Achievement of Budgeted Sales through identifying customers’ needs and developing into business opportunities. 2) Company profile is positive and increased within the local / Global market place. 3) Company profitability is maintained / improved through best use of resources. 4) Full compliance with all Company and Customer Site Health & Safety regulations and associated systems and procedures Main Interactions: 1) Business Development, Key account management 2) Technical assistance as required to service existing business and develop new business 3) Ensure compliance of Vesuvius and Client standards 4) Review product performance, resolve problems, understand customer and regional needs. Supporting M&T and Commercials at customer exchanges 5) Trials of new products. Technical and feedback reports. Budget planning, forecast, supply chain scheduling, pricing, work with customer claims, high level communication, etc.

1. Help desk for technical questions of the customer 2. Coordination of trial orders 3. Visiting customers and understanding their technical requirements; 4. Collecting detailed data – production, production equipment etc.; 5. Translation of specific and non-specific customer requirements, technical contracts; 6. Work in SAP system; 7. Sales of profile metalic sheets and other flat metalic products; 8. Implementation of customer’s awareness in the shops and Quality Department; 9. Definition of technological cards, technical regulations based on customer requirements and production technology 10. Introduction of technological cards in shops; 11. Ensuring timely delivery to the customer; 12. Monitoring and coordination of all key customer orders with workshops, production planning department, logistics department, sales department; 13. Providing technical support to the customer, all technical issues before and after sales; 14. Evaluation of technical inquires; 15. Handling of technical customer complaints; 16. Preparation of official documents on behalf of the company; 17. Evaluation of metal samples; 18. Development of TDC (Technical Delivery Conditions); 19. Implementation of preventive actions in the shops; 20. Business mailing in English / Russian; 21. Postal correspondence in English. Also: - Processing of customers technical inquires; - Development and coordination of technical delivery conditions; - Define process charts, technical regulations based on Customer technical requirements and AMT production technology; -The total number of customers by the year reaches 80-120. Permanent work with 15-20 customers; - Development and confirmation of corrective actions in production shops; - Visit to customer production for claim investigation. The amount saves by rejecting the claims is of 0.5 - 1.5 million dollars per year). Main task is to keep the customer for further cooperation after the rejection of the claim; - Customer technical support. I have visited customers from Russia, Belorussia, Ukraine, Azerbaijan, Tajikistan, Uzbekistan and Kirgizstan. Time in business trip is 5-10 days per month. - Collect details of consumed products, productive capacity and technical equipment characteristics of the customers; - Translate technical requirements of customers, technical contracts, international standards; - Benchmarking of market of metallurgical product of other suppliers (MMK, Severstal, NLMK, Korea and China suppliers).

1. The introduction of the Japanese system of frugality production "5S" 2. Optimization and rules of work places 3. Audit and monitoring of actions to improve production processes 4. Drawing charts of detours, photo / video presentations 5. Standard of work places 6. Analysis of pollution sources and implementation of corrective actions 7. Monitoring the implementation of required actions 8. Generating reports

1. Production of cold-rolled coils on a cold rolling mill in order to achieve the required thickness of the strip and the transfer of coils in the subsequent redistribution 2. Tracking of rolling parameters (crimping, tensioning) 3. Safety productions (safety job operations) 4. Work on shift foreman position. Responsibilities: Control over the implementation of the production plan, control over the performance of safety operations by subordinate personnel (15-17 people).

Металлургический(Обработка металлов давлением)